Lexus tops US JD Power customer satisfaction and reliability rankings

By Wright Communications

Commenting on the results of the extensive customer survey, Debbie Pattullo, Lexus National Manager says she is delighted to see the company's global focus on premium customer service rewarded in the highly influential and competitive US market.

"New Zealand customers can be assured Lexus' local dealers have just as strong a focus on staying connected and listening to our customers as the company's US operations.

"Lexus' New Zealand operations follow the same stringent standard for post-purchase care. Customers in New Zealand receive a four year, 140,000km new vehicle warranty and full maintenance service plan on their vehicle.

"Lexus New Zealand measures customer satisfaction at both delivery and regular check-ups to ensure it is maintaining the luxury brand's high standards of excellence."

In a further endorsement of Lexus' reputation with its owners as the premier luxury vehicle manufacturer, in J.D. Power and Associates' 2011 Vehicle Dependability Survey released last week, Lexus again stood out; it was the second most reliable nameplate overall, and the Lexus' RX luxury sport utility vehicle was crowned the most reliable mid-size premium crossover/SUV.

Four other Lexus vehicles rated in the top three for dependability in their category, including the GS luxury sport and the LS luxury sedan.

"Lexus has now scored in the top three most dependable nameplates in every year it has been eligible, showing its luxury features and advanced technology are matched by all important reliability," says Debbie Pattullo.

"The J.D.Power survey is highly respected, because it assesses real world, long term quality and dependability over a meaningful use period."

Lexus has scored in the top three in every year it has been eligible for the CSI survey. Its overall score this year was 846 on a 1,000-point scale, 27 points above the segment average and the highest overall score in the study.


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