As a loyal, mostly satisfied customer of My Food Bag, I have been disheartened by their handling of their recent product recall, which involved potential salmonella contamination o…
A decade ago, I co-founded the Kantar Corporate Reputation Index, which has since become the definitive benchmark for corporate reputation in New Zealand. If I contemplate the grea…
Breaking bad news is an essential skill that will serve you well both professionally and personally. In the corporate world, delivering difficult messages with sensitivity and clar…
In times of crisis, effective communication is not just important; it's essential. The recent independent review of the Hawke's Bay Civil Defence Emergency Management (CDEM) Group'…
In today's consumer landscape, the demand for sustainability credentials in products like ice-creams, clothing, and new homes is on the rise.
However, this surge in consumer co…
The beginning of the year is a time when companies start to begin their communications planning in earnest, hoping to improve their public perception and make themselves the first…
