Kiwi organisations dragging the chain on corporate social responsibility

By Wright Communications

The State of Corporate Social Responsibility in Australia and New Zealand Annual Review is the largest on-going research study into CSR capabilities and practices down under. This year it was run in conjunction with Melbourne's Deakin University and Auckland's Wright Communications.

Wright Communications Managing Director Nikki Wright says while New Zealand organisations are well aware of CSR as an emerging concept and practice, slow progress is being made when it comes to actually building the mandate and ability to deliver in this space.

"Building organisational awareness and support for CSR remains an ongoing issue and a

necessary step before it can be effectively integrated into an organisation. This is reflected in the small numbers of New Zealand organisations who successfully implement CSR programmes and take the next step of formally reporting on their CSR activity."

"The good news for New Zealand business is that it is on our radar, but we could be doing much more and reaping the benefits."

When asked to consider their key CSR priorities for the next 12 months nearly all Kiwi respondents in the study rated building stronger relationships with stakeholders as the top priority.

"This is a critical step and hugely beneficial, not only from an external point of view but also as a means of building internal support for CSR by helping decision makers to better understand and respond to stakeholder expectations and values that are relevant to the business."

Other high priorities for all New Zealand organisations who participated in the study include building internal support for their CSR / sustainability approach, measuring impacts and outcomes of CSR initiatives, strengthening their social licence to operate, as well as waste and recycling initiatives. Almost all those surveyed also mentioned improving or beginning sustainability reporting as a key priority.

"The number of New Zealand organisations who undertake CSR reports is minimal but there are plenty of advantages for those who do," Nikki Wright says.

The study specifically looked at how CSR reporting benefits those organisations who invest in it. The top five areas where CSR reporting adds value are:

  • building a reputation for being a responsible business
  • contributing to brand positioning
  • better understanding of the material issues that affect the organisation
  • engaging senior leadership in strategic conversations about the organisation
  • improving stakeholder engagement.

Ms Wright says the ACCSR study's findings are backed up by a recent McKinsey Global Survey into sustainability's strategic worth. It too found "executives at all levels see an important business role for sustainability but when it comes to mastering the reputation, execution and accountability of their sustainability programmes, many companies have far to go."

She says perhaps the most interesting result in the McKinsey Global Survey was a shift in the perceived strategic worth of sustainability.

"Where businesses had previously viewed improved corporate reputation and cost cutting as the key reasons for embracing sustainability, those reasons have now been overtaken by alignment with a company's business goals, mission or values."

"This suggests more recognition at the top table of the value the CSR / sustainability brings and a desire to integrate it into the business. But it is one thing to recognise the benefits and another to implement an effective programme and report on it."

This year's ACCSR study was the third in which New Zealand has participated via Wright Communications. All dedicated CSR managers were invited to participate in the study and while the numbers are very small they are still statistically relevant as respondents truly represent the CSR market in this country. Deakin University has approved all statistics and representation of them.

To view the full report please visit



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