As a loyal, mostly satisfied customer of My Food Bag, I have been disheartened by their handling of their recent product recall, which involved potential salmonella contamination o…
A decade ago, I co-founded the Kantar Corporate Reputation Index, which has since become the definitive benchmark for corporate reputation in New Zealand. If I contemplate the grea…
Breaking bad news is an essential skill that will serve you well both professionally and personally. In the corporate world, delivering difficult messages with sensitivity and clar…